Get started with Service Design while learning in a practical environment, and enjoy a discussion-led approach.
Our Service Design masterclass takes you on an interactive and exercise-led journey through the design process from start to finish and discussing everything you should think about when creating a powerful service.
Ideal for professionals in UX, CX, product, operations, and strategy roles, this session will help you connect the dots between people, processes, and platforms to deliver seamless services that truly stand out.
Date & Time
Saturday,
April 25th-2025
10.00 - 12.00am
Location
In5 -Tech
Conference Hall,
Dubai Internet City
What will we cover?
Attendees of this workshop will enjoy a interactive mix of short lectures and collaborative workshop time, where they will get to apply learnings through open discussion.
Service Design Thinking
Understand the principles and mindset behind designing services, not just products.
Systems Thinking
Learn to visualise and analyze the complex network of stakeholders, processes, and touchpoints that make up a service ecosystem.
Mapping End-to-End Journeys
Learn how to uncover pain points and identify opportunities through service blueprints and customer journey maps.
Front Stage vs Back Stage
Explore how visible customer touchpoints and internal systems work together to create (or break) a great experience.
Co-Creation
Discover tools and methods to bring cross-functional teams and customers into the design process.
Storyboarding
Visualise the user journey through sequential sketches, mapping out key interactions and emotional touchpoints.
Multidisciplinary Prototyping
Explore various fidelity levels and methods to rapidly test and iterate on service concepts.
Implementation & Rollout
Plan the strategic deployment of your service design, considering scalability, training, and continuous improvement.
Contact us
Got a question or want more information? Drop a message and we'll give you a call / email back.
Venture School to bring world-class experience design, strategy, and venture building workshops, masterclasses and bootcamps.
You will be learning from the best in the industry. Our talented and experienced design leadership instructors have worked with various sized teams, from startups to large consultancies.
VentureSchool.io
info@ventureschool.io
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